Ref Grab-It is for importing html webpage information only. If you were trying to import the citation for a PDF article, Ref Grab-it cannot do that. There have also been some issues with the Ref Grab-It tool being buggy. Even when it works, it often does not import accurate data for all of the web page citation fields, then you have to open the citation in RefWorks and edit it anyway. For these reasons, I'd suggest bypassing Ref Grab-It altogether. If you are trying to import citation information for a webpage, start by going to your RefWorks web account.
If you are tying to import information for a PDF article, you will need to retrieve the article citation in a database such as CINAHL or Google Scholar, then use the export option for that database. Instructions and tutorials for exporting citations from various HS/HSL databases can be found on this page of the Library's RefWorks guide: http://guides.hshsl.umaryland.edu/content.php?pid=127499&sid=1515672
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